If you own a garage or other business within the automotive industry, it is vital that all staff are proficient at their job. For Jeff Lupient MN, this is one of the key things he focuses on in his role as President and CEO at the Lupient Automotive Group. After a decade of experience in management following his graduation from Hamline University, Jeffrey Lupient knows his business. At Lupient Minneapolis, only the best of the best will do, and this is why the company places such a focus on service manager training.
Jeff Lupient MN on the Importance of Service Manager Training
Jeffrey Lupient has charged himself with making sure each of his employees have all the skills and knowledge to be the best they can be. This means that he offers ongoing training so that everyone always has up to date knowledge. His management team is responsible for identifying the star workers, the ones who know and use current information to make the business thrive.
Training is a key investment that any business, regardless of industry, should be happy to make. When employees are properly trained, they know what to do and how to do it in the most appropriate way. This improves customer service, reputation, and more. In essence, it raises a business to new heights and therefore also provides an excellent return on investment.
It is still very common for automotive businesses to lag behind. They forget to train their staff properly and remain dogmatic in their approach. The result is that the business fails to grow and can’t keep up with the economy. It is for this reason, as well, that most automotive companies continue to attract low star reviews.
For Lupient, the focus should be on the service manager, as they play a key role in overseeing everyone else. If they are to do well, they must understand every element of their business. This means they also have to have a full understanding of the paperwork and administration involved in running their shop. This is a big undertaking and one that requires ongoing training through which they can remain up to date with techniques, strategies, rules, and regulations.
Indeed, the various laws, rules, and regulations are particularly important to remain aware of, as well as some of the most difficult. An example is found in the hazardous materials used within the automotive industry, which are heavily regulated. Should a service manager not be aware of those rules, they could attract legal problems and hefty fines, to the extent that the business could go under.
Additionally, they must have strong office skills, which includes marketing and accounting. This ensures they can deal with the necessary paperwork, while also creating a strong face for their business. They work on creating invoices, dealing with insurance claims, arranging finance, and more. A lot of work is involved in this, but for Lupient, the payoff is that the business thrives and grows, and that is what it is all about.